Captions compliance, automated for SOC 2, GDPR & PCI DSS
OneClickComply connects to Captions through the OneClickComply Companion, our AI browser agent, and checks how it is configured against SOC 2, GDPR and PCI DSS. Checks include: call recording consent and retention configured, admin accounts use MFA and number port-out protection enabled. Every result is stored as audit evidence, so there are no screenshots to collect.
SOC 2 · GDPR · PCI DSS
- Set up in minutes
- No API keys or extra logins
- Evidence collected continuously
- Built for UK teams
Continuous control checks
What OneClickComply checks in Captions
Calls, recordings and messages can contain personal data. Recording settings, retention and admin access need to be locked down.
Call recording consent and retention configured
Admin accounts use MFA
Number port-out protection enabled
See it work
Watch OneClickComply check Captions
The Companion, our AI browser agent, opens Captions with the access you already have, reads the settings that matter, tests them against your controls and files the result as evidence.
Captions admin
Security settings
- Call recording consent and retention configured
- Admin accounts use MFA
- Number port-out protection enabled
OneClickComply Companion
- Opened Captions with your existing session
- Reading users, recording settings, retention
- Call recording consent and retention configured
- Admin accounts use MFAGap found, fix it in one click with OneClickFix
- Number port-out protection enabled
Evidence saved and mapped
Captions evidence, collected automatically
The Captions evidence auditors ask for, captured on a schedule and stored against the right requirement. No more screenshots the week before the audit.
- Users
- Recording settings
- Retention
- Admin roles
Mapped to your frameworks
Every Captions check is mapped to the controls it satisfies, so one piece of evidence counts everywhere it applies.
- UK/EU GDPR Art. 6, 32
- PCI DSS v4.0 (call recording)
- SOC 2 CC6.1
Set up in minutes
How to connect Captions to OneClickComply
- 1
Add the browser extension
Install the OneClickComply Companion, our AI browser agent. There's no API key to create and nothing to change in your stack.
- 2
Open Captions as normal
The Companion reads Captions's admin settings that matter for compliance, using the access you already have. No extra logins.
- 3
Fix it in one click
Settings are checked against your controls and the evidence is stored. When something fails, OneClickFix can correct it in Captions for you, with the change logged as evidence.
See Captions checked live against your controls.
Captions security & compliance FAQs
How does OneClickComply connect to Captions?
Through the OneClickComply Companion, our AI browser agent. It reads Captions's admin settings using the access you already have, so there's no API key to create and no extra login. When a setting fails a check, OneClickFix can correct it for you.
What does OneClickComply check in Captions?
Its checks for Captions include: call recording consent and retention configured, admin accounts use MFA and number port-out protection enabled. Each result is stored as evidence against the requirement it satisfies.
Is Captions GDPR compliant?
No tool is GDPR compliant on its own. It comes down to how your organisation configures and uses Captions: who can access personal data, how it's shared, how long it's kept and whether you've got a data processing agreement in place. OneClickComply checks those settings in Captions and keeps the evidence for you.
What Captions evidence do auditors ask for?
For telephony, SMS and video tools, auditors usually want users, recording settings, retention and admin roles. OneClickComply captures it on a schedule, so it's ready before they ask.
Which frameworks does the Captions integration cover?
Captions evidence is mapped to SOC 2, GDPR and PCI DSS. Cyber Essentials and your other frameworks are managed in the same platform.
Also connects with
Other telephony, SMS and video tools we connect to
Using more than one telephony, SMS and video tool? OneClickComply connects to these too, so your evidence stays in one place.
Get Captions audit-ready this week
OneClickComply connects to Captions and the rest of your stack, collects the evidence and tells you exactly what to fix. If it has a web admin console, we can work with it.
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