OneClickComply
    Book a demo

    Incident Management

    Log, investigate and close security incidents in one register

    OneClickComply Incident Management is a security incident register built into your compliance platform. Each incident records its severity and root cause, moves through open, investigating, resolved and closed, and feeds the audit trail your auditor reviews.

    Book a demo
    app.oneclickcomply.com/incidents

    Incident Register

    Open

    1

    Investigating

    1

    Resolved

    3

    Closed

    12

    HighPhishing email reported by financeInvestigating
    MediumLaptop left on a trainOpen
    LowShared link exposed a file publiclyResolved

    Root cause

    Look-alike sender domain passed the mail filter.

    AI suggestion: reset the user's password and check sign-in activity.

    4 stages
    open, investigating, resolved, closed
    4 levels
    of severity, from low to critical
    AI
    suggestions on every incident
    THE PROBLEM

    Why incident records fall apart before the audit

    When something goes wrong, the notes end up in chat threads, inboxes and people's memories. Months later the auditor asks how an incident was handled, what caused it and what changed afterwards, and the answers are hard to piece together. ISO 27001 expects incidents to be assessed, handled and learned from (Annex A 5.24 to 5.28), so a scattered record becomes a finding.

    FEATURES

    How the incident register works

    One register for every incident

    Log each incident with its type, severity and description, from a reported phishing email to a lost laptop.

    A clear lifecycle

    Incidents move from open to investigating, resolved and closed, so everyone can see where each one stands.

    Root cause recorded

    Capture the root cause of each incident, so the lessons learned are written down rather than remembered.

    AI suggestions on each incident

    An AI suggestions panel on every incident proposes next steps for your team to review and act on.

    Incident stats at a glance

    See how many incidents are open, under investigation, resolved and closed, broken down by critical, high, medium and low severity.

    Part of your audit trail

    Incidents feed the audit trail, so the record of what happened and when is ready for your auditor.

    See Incident Management working on your own setup.

    Book a demo
    BENEFITS

    What a clear incident record gives you

    Every incident in one place, with its severity, status and root cause

    A record for ISO 27001 Annex A 5.24 to 5.28 without a separate tool

    Root causes written down, so fixes are based on what actually happened

    Incident history that flows straight into your audit trail

    Counts by status and severity for management review

    FAQ

    Incident Management: common questions

    Security incident management software gives you one place to record, investigate and close security incidents. It keeps a consistent record of each incident's severity, status and root cause, which is what auditors and regulators ask to see.

    ISO 27001:2022 Annex A controls 5.24 to 5.28 cover planning for incidents, assessing security events, responding, learning from incidents and collecting evidence. A register with severity, status and root cause gives you the record those controls rely on.

    Each incident moves through four statuses: open, investigating, resolved and closed. The register shows how many incidents sit at each stage, broken down by critical, high, medium and low severity.

    Each incident has an AI suggestions panel that proposes next steps based on the incident record. Your team reviews the suggestions and decides what to act on.

    Yes. You can export the register to a spreadsheet with each incident's severity, status, root cause and dates, ready for a management review or an auditor.

    No. The register is where incidents are recorded and managed. If you need people on hand around the clock, the 360° Security Stack includes a 24/7 incident hotline, and you can add managed detection and response.

    Frameworks Incident Management supports

    Read what each framework asks for and how OneClickComply covers it.

    See Incident Management on your own stack

    Book a 30-minute demo and see how Incident Management works with the tools and frameworks you already have.

    Book a demo See pricing