eGain compliance, automated for SOC 2, ISO 27001 & GDPR
OneClickComply connects to eGain through the OneClickComply Companion, our AI browser agent, and checks how it is configured against SOC 2, ISO 27001 and GDPR. Checks include: PII redaction enabled on tickets, agent roles follow least privilege and ticket data retention configured. Every result is stored as audit evidence, so there are no screenshots to collect.
SOC 2 · ISO 27001 · GDPR
- Set up in minutes
- No API keys or extra logins
- Evidence collected continuously
- Built for UK teams
Continuous control checks
What OneClickComply checks in eGain
Support tickets collect personal data every day. Agent access, redaction and retention are what keep that under control.
PII redaction enabled on tickets
Agent roles follow least privilege
Ticket data retention configured
See it work
Watch OneClickComply check eGain
The Companion, our AI browser agent, opens eGain with the access you already have, reads the settings that matter, tests them against your controls and files the result as evidence.
eGain admin
Security settings
- PII redaction enabled on tickets
- Agent roles follow least privilege
- Ticket data retention configured
OneClickComply Companion
- Opened eGain with your existing session
- Reading agents, roles, pii redaction
- PII redaction enabled on tickets
- Agent roles follow least privilegeGap found, fix it in one click with OneClickFix
- Ticket data retention configured
Evidence saved and mapped
eGain evidence, collected automatically
The eGain evidence auditors ask for, captured on a schedule and stored against the right requirement. No more screenshots the week before the audit.
- Agents
- Roles
- PII redaction
- Retention
- Audit log
Mapped to your frameworks
Every eGain check is mapped to the controls it satisfies, so one piece of evidence counts everywhere it applies.
- UK/EU GDPR Art. 5, 32
- SOC 2 CC6.1, C1.1
- ISO 27001 A.8.11
Set up in minutes
How to connect eGain to OneClickComply
- 1
Add the browser extension
Install the OneClickComply Companion, our AI browser agent. There's no API key to create and nothing to change in your stack.
- 2
Open eGain as normal
The Companion reads eGain's admin settings that matter for compliance, using the access you already have. No extra logins.
- 3
Fix it in one click
Settings are checked against your controls and the evidence is stored. When something fails, OneClickFix can correct it in eGain for you, with the change logged as evidence.
See eGain checked live against your controls.
eGain security & compliance FAQs
How does OneClickComply connect to eGain?
Through the OneClickComply Companion, our AI browser agent. It reads eGain's admin settings using the access you already have, so there's no API key to create and no extra login. When a setting fails a check, OneClickFix can correct it for you.
What does OneClickComply check in eGain?
Its checks for eGain include: PII redaction enabled on tickets, agent roles follow least privilege and ticket data retention configured. Each result is stored as evidence against the requirement it satisfies.
Is eGain GDPR compliant?
No tool is GDPR compliant on its own. It comes down to how your organisation configures and uses eGain: who can access personal data, how it's shared, how long it's kept and whether you've got a data processing agreement in place. OneClickComply checks those settings in eGain and keeps the evidence for you.
What eGain evidence do auditors ask for?
For customer support and helpdesk tools, auditors usually want agents, roles, PII redaction and retention. OneClickComply captures it on a schedule, so it's ready before they ask.
Which frameworks does the eGain integration cover?
eGain evidence is mapped to SOC 2, ISO 27001 and GDPR. Cyber Essentials and your other frameworks are managed in the same platform.
Also connects with
Other customer support and helpdesk tools we connect to
Using more than one customer support and helpdesk tool? OneClickComply connects to these too, so your evidence stays in one place.
Get eGain audit-ready this week
OneClickComply connects to eGain and the rest of your stack, collects the evidence and tells you exactly what to fix. If it has a web admin console, we can work with it.
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