ProProfs Live Chat compliance, automated for SOC 2, ISO 27001 & GDPR
OneClickComply connects to ProProfs Live Chat through the OneClickComply Companion, our AI browser agent, and checks how it is configured against SOC 2, ISO 27001 and GDPR. Checks include: PII redaction enabled on tickets, agent roles follow least privilege and ticket data retention configured. Every result is stored as audit evidence, so there are no screenshots to collect.
SOC 2 · ISO 27001 · GDPR
- Set up in minutes
- No API keys or extra logins
- Evidence collected continuously
- Built for UK teams
Continuous control checks
What OneClickComply checks in ProProfs Live Chat
Support tickets collect personal data every day. Agent access, redaction and retention are what keep that under control.
PII redaction enabled on tickets
Agent roles follow least privilege
Ticket data retention configured
See it work
Watch OneClickComply check ProProfs Live Chat
The Companion, our AI browser agent, opens ProProfs Live Chat with the access you already have, reads the settings that matter, tests them against your controls and files the result as evidence.
ProProfs Live Chat admin
Security settings
- PII redaction enabled on tickets
- Agent roles follow least privilege
- Ticket data retention configured
OneClickComply Companion
- Opened ProProfs Live Chat with your existing session
- Reading agents, roles, pii redaction
- PII redaction enabled on tickets
- Agent roles follow least privilegeGap found, fix it in one click with OneClickFix
- Ticket data retention configured
Evidence saved and mapped
ProProfs Live Chat evidence, collected automatically
The ProProfs Live Chat evidence auditors ask for, captured on a schedule and stored against the right requirement. No more screenshots the week before the audit.
- Agents
- Roles
- PII redaction
- Retention
- Audit log
Mapped to your frameworks
Every ProProfs Live Chat check is mapped to the controls it satisfies, so one piece of evidence counts everywhere it applies.
- UK/EU GDPR Art. 5, 32
- SOC 2 CC6.1, C1.1
- ISO 27001 A.8.11
Set up in minutes
How to connect ProProfs Live Chat to OneClickComply
- 1
Add the browser extension
Install the OneClickComply Companion, our AI browser agent. There's no API key to create and nothing to change in your stack.
- 2
Open ProProfs Live Chat as normal
The Companion reads ProProfs Live Chat's admin settings that matter for compliance, using the access you already have. No extra logins.
- 3
Fix it in one click
Settings are checked against your controls and the evidence is stored. When something fails, OneClickFix can correct it in ProProfs Live Chat for you, with the change logged as evidence.
See ProProfs Live Chat checked live against your controls.
ProProfs Live Chat security & compliance FAQs
How does OneClickComply connect to ProProfs Live Chat?
Through the OneClickComply Companion, our AI browser agent. It reads ProProfs Live Chat's admin settings using the access you already have, so there's no API key to create and no extra login. When a setting fails a check, OneClickFix can correct it for you.
What does OneClickComply check in ProProfs Live Chat?
Its checks for ProProfs Live Chat include: PII redaction enabled on tickets, agent roles follow least privilege and ticket data retention configured. Each result is stored as evidence against the requirement it satisfies.
Is ProProfs Live Chat GDPR compliant?
No tool is GDPR compliant on its own. It comes down to how your organisation configures and uses ProProfs Live Chat: who can access personal data, how it's shared, how long it's kept and whether you've got a data processing agreement in place. OneClickComply checks those settings in ProProfs Live Chat and keeps the evidence for you.
What ProProfs Live Chat evidence do auditors ask for?
For customer support and helpdesk tools, auditors usually want agents, roles, PII redaction and retention. OneClickComply captures it on a schedule, so it's ready before they ask.
Which frameworks does the ProProfs Live Chat integration cover?
ProProfs Live Chat evidence is mapped to SOC 2, ISO 27001 and GDPR. Cyber Essentials and your other frameworks are managed in the same platform.
Also connects with
Other customer support and helpdesk tools we connect to
Using more than one customer support and helpdesk tool? OneClickComply connects to these too, so your evidence stays in one place.
Get ProProfs Live Chat audit-ready this week
OneClickComply connects to ProProfs Live Chat and the rest of your stack, collects the evidence and tells you exactly what to fix. If it has a web admin console, we can work with it.
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