OneClickComply
    OneClickComplySolarWinds Service Desk logo

    SolarWinds Service Desk compliance, automated for SOC 2, ISO 27001 & GDPR

    OneClickComply checks how SolarWinds Service Desk is configured, collects the evidence your auditor asks for and maps it to SOC 2, ISO 27001, Cyber Essentials and GDPR. No spreadsheets, no screenshots.

    How SolarWinds Service Desk connects

    SOC 2 · ISO 27001 · Cyber Essentials · UK GDPR

    • Set up in minutes
    • No API keys or extra logins
    • Evidence collected continuously
    • Built for UK teams

    Continuous control checks

    What OneClickComply checks in SolarWinds Service Desk

    Support tickets collect personal data every day. Agent access, redaction and retention are what keep that under control.

    PII redaction enabled on tickets

    Agent roles follow least privilege

    Ticket data retention configured

    AI browser agent OneClickFix auto-remediation

    See it work

    Watch OneClickComply check SolarWinds Service Desk

    The Companion, our AI browser agent, opens SolarWinds Service Desk with the access you already have, reads the settings that matter, tests them against your controls and files the result as evidence.

    samanage.com/admin/security
    SolarWinds Service Desk logo

    SolarWinds Service Desk admin

    Security settings

    • PII redaction enabled on tickets
    • Agent roles follow least privilege
    • Ticket data retention configured

    OneClickComply Companion

    1. Opened SolarWinds Service Desk with your existing session
    2. Reading agents, roles, pii redaction
    3. PII redaction enabled on tickets
    4. Agent roles follow least privilegeGap found, fix it in one click with OneClickFix
    5. Ticket data retention configured

    Evidence saved and mapped

    GDPRSOC 2ISO 27001
    Illustration of OneClickComply Companion checking SolarWinds Service Desk. Real checks depend on your plan and configuration.

    SolarWinds Service Desk evidence, collected automatically

    The SolarWinds Service Desk evidence auditors ask for, captured on a schedule and stored against the right requirement. No more screenshots the week before the audit.

    • Agents
    • Roles
    • PII redaction
    • Retention
    • Audit log

    Mapped to your frameworks

    Every SolarWinds Service Desk check is mapped to the controls it satisfies, so one piece of evidence counts everywhere it applies.

    Set up in minutes

    How to connect SolarWinds Service Desk to OneClickComply

    1. 1

      Add the browser extension

      Install the OneClickComply Companion, our AI browser agent. There's no API key to create and nothing to change in your stack.

    2. 2

      Open SolarWinds Service Desk as normal

      The Companion reads SolarWinds Service Desk's admin settings that matter for compliance, using the access you already have. No extra logins.

    3. 3

      Fix it in one click

      Settings are checked against your controls and the evidence is stored. When something fails, OneClickFix can correct it in SolarWinds Service Desk for you, with the change logged as evidence.

    See SolarWinds Service Desk checked live against your controls.

    SolarWinds Service Desk security & compliance FAQs

    How does OneClickComply connect to SolarWinds Service Desk?

    Through the OneClickComply Companion, our AI browser agent. It reads SolarWinds Service Desk's admin settings using the access you already have, so there's no API key to create and no extra login. When a setting fails a check, OneClickFix can correct it for you.

    Is SolarWinds Service Desk GDPR compliant?

    No tool is GDPR compliant on its own. It comes down to how your organisation configures and uses SolarWinds Service Desk: who can access personal data, how it's shared, how long it's kept and whether you've got a data processing agreement in place. OneClickComply checks those settings in SolarWinds Service Desk and keeps the evidence for you.

    Does SolarWinds Service Desk have a SOC 2 report?

    Check SolarWinds Service Desk's own trust or security page, and request their report as part of vendor due diligence. Either way, your auditor will still want evidence that you've configured SolarWinds Service Desk securely. OneClickComply collects that evidence and can track SolarWinds Service Desk as a vendor in your risk register.

    What SolarWinds Service Desk evidence do auditors ask for?

    For Customer Support & Helpdesk tools, auditors usually want agents, roles, pii redaction and retention. OneClickComply captures it on a schedule, so it's ready before they ask.

    Which frameworks does the SolarWinds Service Desk integration cover?

    SolarWinds Service Desk evidence is mapped to GDPR, SOC 2 and ISO 27001. Cyber Essentials and the rest of your frameworks are covered by the same platform.

    Also connects with

    SolarWinds Service Desk alternatives we integrate with

    Comparing SolarWinds Service Desk with other Customer Support & Helpdesk tools, or using more than one? OneClickComply connects to these too, so your evidence stays in one place whichever you choose.

    All Customer Support & Helpdesk integrations
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    Get SolarWinds Service Desk audit-ready this week

    OneClickComply connects to SolarWinds Service Desk and the rest of your stack, collects the evidence and tells you exactly what to fix. If it has a web admin console, we can work with it.

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